Does anyone in the US know what this sign means? I am beginning to think not!
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My computer at work went kaplewie yesterday. Who do I call? Dave. Where's Dave? In a conference. Crap. Well, don't know how long he'll be, so I call Dell. Tell the service tech Cedric, what the error messages are I have. I was so thankful that he was english speaking and he was not in India, but he was in Nashville! He was even a Steeler fan and said he was wearing a Steeler jersey! Well, he says he needs to send me a disc to reload on my computer since they seem to not have sent this particular disc with the computer when I got it. Says it will be ther tomorrow (meaning Friday). So, this morning, I do what work I can via typewriter (ugh!) and sit and wait for the disc to arrive. At 2 o'clock, I call Cedric and make sure it went out. It did and he gives me the tracking number for DHL who they use to ship it. I go into Kenny's office, get online, and track the package. It says "more address information needed". So I call the 800 number on the screen, give the rep the tracking number and tell her what's on my screen. She says" Are you Davis County School?" No, I'm Parker Plastics Corp. 3585 Valley Drive, blah blah blah. She tells me that is the problem. The address is correct, but the name is wrong so the driver wouldn't deliver it. Now, I had seen the DHL van in our driveway about 11:30, but no one came to the door for me to sign for a package. I said, well, it was from Dell. She said yes. I said can he bring it back? No. I have to call Dell back and tell them to correct the name on the package from their end and then I will get it on Monday. But I need it today!!!!!!! DHL does not do a reattempted delivery on the same day, ma'am, I am told. CRAP! So, I guess I have to wait till monday. CRAP, CRAP, CRAP!!!! I have only been in the 21st century for 2 years (at work anyway) please don't make me go back to the dark ages!!!!!!!!!!!!!!!!!!
1 comment:
Dell trains all their telephone people to say they are the fans of whatever nearby professional team is closest to the caller. It is a "customer relation" tactic... LOL, just kidding...
I wondered why I never got a call on Friday about the CD you were expecting! Guess that's why!! What a pain!
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