I hate stupid people.............

To borrow Bill Engval's famous line, "I hate stupid people." Today at work, one of our customers called and needed assistance with an invoice they received. She wanted to know why her system said that the part price was .6639 but we had charged her .5539 ea. (What?) Pay the lower price, you idiot! So, I look up the invoice on the computer, retrieve the job number and pull the file. I look, and the price was absolutely supposed to be .5569, the lower. She wanted to know how that could be. I put her on hold and asked Kenny who prices all the jobs and is one of my bosses, and he said because we gave her the 1000 piece price. (the bigger of a quantity we make at one run, the cheaper the unit price) Oh, okay. Get back on the phone and tell her this. She said but we only ordered 500 pieces for each release! Right ! that equals 1000 pieces in my book. Oh, whe says, well we kept the 500 piece price in out system. But we ran all 1000 pieces at the same time, thus the lower price! Well, she says, you are going to have to issue us a credit, for the difference because we vouchered it at .6639. I can't issue a credit for something that's not been paid yet! It's only vouchered. Can't you go in and over write the price when you prepare to run the checks? In my accounting experience, you can always overwrite a price and correct things before and sometimes after they have been posted. She didn't know if they could do that. There are guidelines they have to follow since they're a big corporation! (What?!!) Didn't hear back from her yet, so I think someone figured it out. Here's your sign...............

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Then we have a truck driver show up to pick up his company's parts. He wants our fork lift driver to take the pallet of boxes of the parts down the ramp off the dock and load the truck from the side. This is not possible because of the mud in the parking lot and the fork lift will get stuck in it. The truck is sort of a dump truck looking truck with a big cab like a dump truck, but has 2 x 10 boards stacked horizontally for the sides of the bed and an aluminum tailgate that opens like a pick up truck. It is hinged at the bottom rather than at the top like when a dump truck lifts up to dump and the bottom swings out to let out the load. The thing is that the tailgate doesn't stop at the 90 degree position like a pickup, it swings down 180 degrees. So, they normally back the truck against the dock, let the tailgate down, load the truck with said fork lift, then lift the tailgate back up with the fork lift. But he didn't want to do that cause it's a new truck and it will scratch the tailgate. (Heeeeey it's a work truck! Duh.) So the trucker called into his dispatcher and told him our guy wouldn't load him, so he couldn't pick up. The dispatcher calls in to my office and I talk to him. Now, I have talked to him several times in my career at Parker Plastics to schedule these pick ups before we all had email at work. We don't talk anymore because I call someone and tell them the order is ready, they then email this dispatcher, who then emails the dispatch order to the drivers. So I said why do we have to use the fork lift to close the gate? Because it's really heavy! (duh on my part. It's a huge tailgate) So, what if we don't let the tailgate lie on the dock and we let it open the full way, back the truck to the dock, load it, have the driver pull back up some and a few of the guys use old fashioned muscle to push the tailgate back up. Yeah, yeah, that'll work! Here's your sign..........